There's a technical issue with the website. What can I do?

Website issues can be frustrating and may hinder your overall shopping experience. We are committed to addressing these issues promptly and providing effective solutions to ensure a seamless and satisfactory user experience.

Some common issues that customers may encounter on our website include difficulties updating their payment method, problems logging into their accounts, issues with editing items in their shopping cart, and encountering bugs during the checkout process.

Please try these steps:

Try shopping again using the Google Chrome browser if you are not already using it. Our customers have noticed that Chrome generally performs better than Safari and Firefox.
If you're already on Chrome, try Incognito Mode by clicking on the ⋮ on the top right > Select "New Incognito Tab" > Revisit the page you were previously on. This starts your browser in a fresh state and should overcome many technical issues.

If the issue persists after following these steps, please contact us for further assistance.

To expedite the troubleshooting process, kindly provide the following information:

The URL of the page where you encountered the issue
A detailed description of the steps you took before the error occurred or what you were trying to do
A screenshot of the entire page displaying the issue you are facing

By providing these details, our support team will be able to better understand the problem and resolve it as quickly as possible.

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There's a technical issue with the website. What can I do?Updated 3 months ago