How do I know my order was successful?Updated 3 months ago

After making a purchase on our website, you will receive an order confirmation email immediately at the email address you provided during checkout. Once your order is shipped, we will also send you an order tracking email so you can monitor your shipment’s progress.

If you do not receive the confirmation email right away, please wait an additional 15 minutes, as delivery might be delayed due to factors like network or server issues.

While waiting, we recommend:

• Checking your spam or junk folder – Sometimes our emails may end up there instead of your primary inbox.
• Marking our email as "not spam" if it’s in your spam folder to ensure future emails from us are delivered directly to your inbox.

To prevent future emails from being flagged as spam, we encourage you to add our email address—[email protected]—to your email whitelist or contacts list. This will help ensure seamless delivery of important updates and information.

If you still haven’t received your order confirmation or tracking number email after trying these steps, please contact us via our contact page for assistance.

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